Terms & Conditions
We request that you please read over the following terms and conditions before booking one of our tours. Please ensure you have also read and understand the itinerary and requirements of the tour you are booking. By booking you agree to the conditions of travel set out below.
All of our prices are in Australian dollars (AUD) and include GST (Australian goods and services tax).
- 30 days or more prior to departure – 25% cancellation fee on full cost of tour/package
- 21-29 days prior to departure – 50% cancellation fee on full cost of tour/package
- Within 20 days of departure – 100% cancellation fee on full cost of tour/package
All booking amendments must be emailed to firstname.lastname@example.org
The following applies to changes to tour type or departure date of an existing booking:
8 days or more from departure – $50 admin fee as well as any difference in tour prices will apply
Within 7 days of departure – full cancellation fees and the full cost of the new tour will apply Please note: if you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be given.
SPECIAL DIETARY REQUIREMENTS & FOOD ALLERGIES
We aim to have healthy, quality meals provided on our tours. However, remember we are in the desert so a little flexability is sometimes necessary and part of the uniqueness of this place.for Any special dietary requests please let us know when booking If you have a food allergy (eg peanuts) please advise at the time of booking and carry any necessary medication with you on tour.
It is mandatory that all travellers take out travel insurance in the booking process to protect you from costs of illness, injury and/or cancellation fees. Again this is the desert where sometimes natural events etc can happen that are out of our control.
TERMS & CONDITIONS
In light of this you agree to the fact that Crystal Journeys NT reserves the right to alter our itinerary at a moment’s notice and arrange alternative carriers to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay, or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. It may therefore be necessary to cancel a scheduled departure and to offer an alternative or full refund for that tour. We accept no responsibility for loss, stolen or damaged property. Crystal Journeys NT will accept no responsibility for any injury, illness or other such accident sustained whilst on tour. All passengers must wear shoes at all times, wear hats and have water with them.
AUTHORITY ON TOUR
Each of our tours is run by myself and my tour guide driver. We will be in charge of making decisions relating to the safety and well-being of the group. Due to our location it can be a big responsibility as there is an element of risk.
So by travelling on our tours you acknowledge and accept this and agree that you will follow our instructions without question
Because of this, any passengers who do not comply with our decisions or act in a manner where they may interfere with the safety or well-being of others in the group may be asked to leave the tour. No refund will be given under these circumstances.
COMPLAINTS & CLAIMS
Please inform us if you have a complaint about your trip so that we have the opportunity to rectify the matter. If the matter is not resolved, please contact us in writing after your tour.
PHOTOS & MARKETING
By booking our tours you consent for us to use images of you that are taken on tour for any advertising or promotional purposes. You grant us permission to use these royalty free for publicity and promotional purposes worldwide.
By using this website you are accepting all the terms of this disclaimer notice. If you do not agree with anything in this notice you should not use this website.
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Crystal Journeys makes no representations or warranties in relation to this website or the information and materials provided on this website. We cannot guarantee that the information on this website is complete, true, accurate or non-misleading.
Visitors who use this website and rely on any information do so at their own risk. Crystal Journeys will not be liable to you, for any indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
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