Terms & Conditions

TRAVEL REQUIREMENTS

We request that you please read over the following terms and conditions before booking one of our tours. Please ensure you have also read and understand the itinerary and requirements of the tour you are booking. By booking you agree to the conditions of travel set out below.

 

PRICING

All of our prices are in Australian dollars (AUD) and include GST (Australian goods and services tax). 


CANCELLATION POLICY

  • 30 days or more prior to departure – 25% cancellation fee on full cost of tour/package
  • 21-29 days prior to departure – 50% cancellation fee on full cost of tour/package
  • Within 20 days of departure – 100% cancellation fee on full cost of tour/package

BOOKING AMENDMENTS

All booking amendments must be emailed to crystaljourneynt@hotmail.com

The following applies to changes to tour type or departure date of an existing booking:

8 days or more from departure – $50 admin fee as well as any difference in tour prices will apply 

Within 7 days of departure – full cancellation fees and the full cost of the new tour will apply Please note: if you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be given.


SPECIAL DIETARY REQUIREMENTS & FOOD ALLERGIES

We aim to have  healthy, quality meals provided on our tours. However, remember we are in the desert so a little flexability is sometimes necessary and part of the uniqueness of this place.for  Any special dietary requests please let us know when booking  If you have a food allergy (eg peanuts) please advise at the time of booking and carry any necessary medication with you on tour.


TRAVEL INSURANCE

It is mandatory that all travellers take out travel insurance in the booking process to protect you from costs of illness, injury and/or cancellation fees. Again this is the desert where sometimes natural events etc can happen that are out of our control.


TERMS & CONDITIONS

In light of this you agree to the fact that Crystal Journeys NT reserves the right to alter our itinerary  at a moment’s notice  and arrange alternative carriers to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay, or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. It may therefore be necessary to cancel a scheduled departure and to offer an alternative or full refund for that tour. We accept no responsibility for loss, stolen or damaged property. Crystal Journeys NT will accept no responsibility for any injury, illness or other such accident sustained whilst on tour.  All passengers must wear shoes at all times, wear hats and have water with them.

 


AUTHORITY ON TOUR

Each of our tours is run by myself and my tour guide driver. We will be in charge of making decisions relating to the safety and well-being of the group. Due to our location it can be a big responsibility as there is an element of risk.

So by travelling on our tours you acknowledge and accept this and agree that you will follow our instructions without question

Because of this, any passengers who do not comply with our decisions or act in a manner where they may interfere with the safety or well-being of others in the group may be asked to leave the tour. No refund will be given under these circumstances.


COMPLAINTS & CLAIMS

Please inform us if you have a complaint about your trip so that we have the opportunity to rectify the matter. If the matter is not resolved, please contact us in writing after your tour.


PHOTOS & MARKETING

By booking our tours you consent for us to use images of you that are taken on tour for any advertising or promotional purposes. You grant us permission to use these  royalty free for publicity and promotional purposes worldwide.



Disclaimer

By using this website you are accepting all the terms of this disclaimer notice. If you do not agree with anything in this notice you should not use this website.

This website is provided “as is” without any representations or warranties. It is subject to change without notice.

Crystal Journeys makes no representations or warranties in relation to this website or the information and materials provided on this website. We cannot guarantee that the information on this website is complete, true, accurate or non-misleading.

Visitors who use this website and rely on any information do so at their own risk. Crystal Journeys will not be liable to you, for any indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

This website includes links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites we link to. We have no responsibility for the content of these websites.

You are welcome to link to articles on this site. Although you must not link to this site from a site or in a manner which disparages the reputation of Crystal Journeys or its related bodies.

We do not warrant that this website will be constantly available, or available at all or that the server that makes it available is free of viruses or bugs. It is your responsibility to implement sufficient security procedures to match your particular requirements.

Material on this site is protected by copyright law and is copyright to Crystal Journeys. Reproduction is prohibited other than in accordance with the copyright notice. Please read the copyright notice for more information.

You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.